Exchange Policy

Effective Date: 10 October 2026

At Graceify Fashion we check every order before dispatch. If something is wrong with your order, we offer a simple exchange. We do not offer refunds or store credit.

1. Exchange Window (up to 7 days, depends on the product)

The exchange window is counted from the date of delivery and is up to 7 days. It is different for each product: some products have a shorter window and some products are not eligible for exchange at all.

You can see the window for your item in My Orders (for example "Exchange · 5 days left") on the website and in the app. The Exchange button disappears when the window for that product has ended. Requests made after the window will not be accepted.

2. Valid Reasons For Exchange

✓ Manufacturing defects or quality issues
✓ Item damaged on delivery
✓ Size issue (too small or too large) where the size is available
✓ Wrong product, colour or size delivered
✓ Product not as shown in the photos or description
✓ Missing item or part of a set

3. Items That Cannot Be Exchanged

✗ Products marked as not eligible for exchange
✗ Items that have been worn, used, washed or altered
✗ Items with removed or damaged tags
✗ Items soiled with dirt, makeup or stains after delivery
✗ Requests made after the exchange window of that product
✗ Custom or made-to-order items, clearance or final-sale items
✗ Free gifts

4. Condition Requirements

✓ Original, unworn and unwashed condition
✓ All original tags attached
✓ All pieces of the set included

5. How To Request An Exchange

Open My Orders on the website or in the app and tap Exchange on the item (available only during its exchange window).
Choose the reason, describe the problem, and upload 1 to 5 clear photos (damage, size tag, full product). Photos are required.
We review your request and update its status in My Orders. We usually respond within 24 hours.

Need help? WhatsApp 9559447943, Email graceify.fashion@gmail.com, Instagram DM @graceify_fashion.

6. Shipping For Exchanges

Graceify pays shipping when the exchange is due to a manufacturing defect, a damaged item, a wrong product, or a missing part.

Customer pays shipping for size exchanges and other approved reasons.

Please use a tracked courier and keep the receipt.

7. Return Address

Graceify Fashion
Exchange Department
N 6/3 A-C, Indira Nagar Colony, Newada
Varanasi — 221005, India
Contact: 9559447943

Please send the item only after your request is approved.

8. Inspection & Replacement

After the item reaches us we inspect it within 3-5 business days. If approved, we dispatch the replacement (different size, or a replacement of the same item if it was defective or damaged) and update the status in My Orders. If the requested size or item is not in stock, we will contact you on WhatsApp to agree on another option.

9. Damaged Or Wrong Items

Do not wash or wear the item. Raise the exchange request with photos as soon as you receive it, within the exchange window of that product.

10. Contact Us

WhatsApp: 9559447943
Email: graceify.fashion@gmail.com
Instagram: @graceify_fashion
Store: N 6/3 A-C, Indira Nagar Colony, Newada, Varanasi — 221005
Hours: 10 AM - 9 PM (Daily)
Response Time: Within 24 hours

Quick Summary

🔄 Exchange only: no refunds, no store credit

⏰ Window: up to 7 days from delivery, depends on the product (shown in My Orders)

📷 Photos of the problem (1-5) are required with every request

📦 Shipping: Graceify pays for defects, damage, wrong or missing items; customer pays for size exchanges

⏱ Inspection: 3-5 business days after we receive the item

📞 Support: 9559447943

Thank you for shopping with Graceify Fashion!

Last Updated: 10 October 2026